My nest says to login to the Google home app but I am already logged in

[JohnF]

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Original poster: Karmen Shaw 

Google nest won’t do anything and keeps telling me to login to the Google home app. I am already logged into it. Why is it saying this?

[JohnF]

Hey there Karmen Shaw, 

I'm sorry for the late response, but I wanted to make sure that you got your concerns addressed. I know that these devices can sometimes be confusing due to their error messages, but I'm happy to look into this for you. 

Just a few clarifying questions:

• What device specifically are you using?
• What troubleshooting steps have you tried?

I would try to perform a factory reset on the device that you are talking about as well. 

I look forward to your response so that I can continue to help you get to the bottom of this. 

-from Garrett DS (Community Specialist)