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Apps / Account

Blog Posts

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Nest Aware Account

Little frustrating -- Opened 3 different tickets trying to cancel my account (Pictures of Camera and Bank image) showing I'm paying for this and come to find out it is tied to a different email address which I do not use nor have an idea of what it i...

Workday routine is unavailable in Google Home App

I have been using the "Workday" for a few years now, In the past few weeks I have been having issue with the routine working randomly or not working at all. I do have the home app on my Pixel 6 Pro and my wife's iPhone. I have seen that a form went o...

Ron-Jon by Community Member
  • 443 Views
  • 3 replies
  • 0 kudos

Resolved! Triple payment on one account cancellation on the other

Today I was notified one of my Nest subscriptions was canceled. Why? My account shows the correct credit card info.Checking payment on my there account, I was charged for renewal three times on my renewal date.How does one get ahold on Google Nest cu...

Account recovery

I lost my phone number so my Gmail account is not verifying in my phone. I know my account password ,my Gmail account is -. pankajrajpoot33333333Date -. 09/07/2023

Google Home - trying to add devices.

I’ll beyond frustrated. I’m trying to connect my devices - nest minis. Don’t know how they got under the ´ local devices’ under Devices, but reading posts here it said I can’t remove them. That’s fine, just want to finish setting them up. But when I ...

MaryAce by Community Member
  • 3877 Views
  • 4 replies
  • 0 kudos

Help with existing matter enabled Google products

I have multiple matter enabled products that are also thread border routers. I'm not sure how they work. I'm also trying to use the devices in a smart things app where I have a matter enabled thread border router. Should I be able to generate a matte...

eagobert by Community Member
  • 446 Views
  • 3 replies
  • 0 kudos

Unable to migrate learning thermostat to Google Nest

The Google instructions are misleading. When I try to migrate from my original Nest account to my gmail/Google account and going through the process to add the thermostat (as it is not immediately recognized!), the instructions ask for a code that I ...

jlmrod by Community Member
  • 693 Views
  • 5 replies
  • 0 kudos

Parts management

I can no longer manage room with Google Home How to associate several devices to a room in a house I use the Following Methods: I Associate a device with a house, it tell me to choose a room that I can create, but when associating It puts me (Problem...

YTTAH35 by Community Member
  • 452 Views
  • 3 replies
  • 0 kudos
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