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Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Philips Hue Will Not Link With Google Home

HelloHopefully I am in the right place here. A few nights ago, I told our Nest speaker "Goodnight" which should shut off all bulbs in the house. The assistant came back reading off each bulb by name, saying it could not be reached. I looked in the Go...

Nest app hasn’t been working on our iPhones

Both mine and my husband’s Nest app hasn’t been working for over a week. We’ve been on the phone with customer service, no help there. We’ve troubleshooted, deleted the app and reinstalled it, still not working. We can see or cameras through Google h...

Kcz by Community Member
  • 1146 Views
  • 6 replies
  • 0 kudos

Issue linking ADT Smart Home skill with Google Home app

I’ve had my ADT system linked to Google Home via using “Works with Google” in Google Home App and linking ‘ADT Smart Home’ to Google by logging into ADT and allowing communicate with Google.. I use this to automate my ADT arming routine at night usin...

GHN1013 by Community Member
  • 2160 Views
  • 4 replies
  • 0 kudos

Google Home Kills Wifi Network

Modem/Router: Motorola MG8725 - Cox - 1GB Start Pinging (8.8.8.8)Open Google Home iOS OR Open Home App over the web to view all of my camerasForce Quit Google Home iOS OR Close the tab for the web pageAll packets suddenly drop and all Wifi through th...

tgwaste by Community Member
  • 240 Views
  • 0 replies
  • 0 kudos

The app doesn't have a way to delete routines

There are similar posts from 2021 and 2022 with the same question, and it's time to refresh it for you in 2023.I have Google Home app on iPhone 12 Mini.So I can add routines, I can delete actions from individual routines, but I can't delete routines....

Nest migration

I migrated my Nest to Google Home, following all directions. The thermostat migrated but it won’t show in the Google Home app so I can remotely control it as I used to. I read and lots of the help ideas but nothing works. I tried creating another “ho...

Dmt09 by Community Member
  • 1557 Views
  • 7 replies
  • 0 kudos

Google keeps refreshing every 30 seconds

My Google keeps refreshing every 30 seconds, causing me to lose time on using surveys and streaming videos. Every other app doesn't have this issue, and this has been going on for more than a month now, is there any way to fix it?

NovaX by Community Member
  • 2446 Views
  • 7 replies
  • 0 kudos

Resolved! “Your Own Number” edit button is nonexistent

I’ve been trying to connect my phone number for close to 2 years at this point. The other day I stumbled along a Reddit post who had the same problem as me, which said it’s a bug with the iOS app which doesn’t allow the number to be set. But this pos...

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SoCuul by Community Member
  • 1336 Views
  • 5 replies
  • 1 kudos

Devices Offline for New Home Members

I recently invited someone to join my home, using the Google Home app. We got the new device added to the home, but most of the devices (thermostats and cameras) are showing offline.The new member has connected to our home network. Google Home is ins...

Rg_ by Community Member
  • 1178 Views
  • 1 replies
  • 2 kudos
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