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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Google Home Update (Fall 2024): Unlock a whole new level of Google Home Read more

Google Home Update (Spring 2024): More ways to control your smart home than ever... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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[Security system] arm/disarm alarm with buttons

Hi,Why I can't find any button/control to arm/disarm my alarm on the app?I am only able to arm/disarm my system by voice.On the app there is only the name of the device shown (with security badge) without any control or state.Is this a desired behavi...

Google Home App - Unable to Locate Devices

Hello,I had to factory reset my network. Now my Home app will not locate some of my devices. I was able (after not kidding you min 20 tries each) to get the Google Wi-Fi router, a Nest Hub, and Nest Hub Max set up. Now I cannot get the app to connect...

RP18 by • Community Member
  • 6924 Views
  • 3 replies
  • 0 kudos

How do I locate my Google nest app so I can upgrade subs

I currently have a Google Nest subscription. I cannot locate anywhere in my google account where exactly the subscription is to upgrade it?? I’ve checked FAQs and all it does it route me to Nest Renew when all I want is my Nest Aware camera subscript...

Cghelp by • Community Member
  • 881 Views
  • 4 replies
  • 0 kudos

DISH Hopper 3 inactive on GHome

My hopper 3 is connected to Google Home, however it's off-line. How do I get this to go online? When I select DISH on my iPhone 12 it says “something went wrong please try again.” Please help I've been working with this for weeks.

guera58 by • Community Member
  • 755 Views
  • 3 replies
  • 0 kudos

Home Members and Web Access

When an invited Home member logs into home.google.com using the same email they were invited with, shouldn't they be able to see the camera feeds there? I invited my adult son to the Home, and they can see the feeds via the iOS app, but not on home.g...

SteveJake by • Community Member
  • 1014 Views
  • 5 replies
  • 0 kudos

nest connect

purchase a nest x yale locking deadbolt. i added the nest connect and connected it to the wifi but was having issues connecting to the yale lock. I did a factory reset the nest connect before i removed the device from my nest app so now I can't delet...

tmurrian by • Community Member
  • 493 Views
  • 1 replies
  • 0 kudos

Nest overcharging every month

I’m being charged 28.00 a month since 2020 and have Nest. I cannot even find a helpline or call center to contact. I should only be paying $6-8.00 a month … NOT $28.00 Does anyone know how to get help?

FlightRN by • Community Member
  • 526 Views
  • 2 replies
  • 0 kudos

Resolved! Google Home Assistant Services

How do I get to the Google Home Assistant Services Page? I can't seem to find that page anywhere in the app or is there a specific url for it?

Google Account not working with Nest Products

This issue is specific to my primary Gmail account. I have home structures in the Home app where I am the only user, but if I try to delete them I get a "there was an error communicating with Google" message and told to try again, in an endless loop ...

Transfrmr by • Community Member
  • 293 Views
  • 0 replies
  • 0 kudos
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