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Now Available: Google Nest Warranty Helper Read more

Google Home: Access camera history and download clips from the Web and more with... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Escalate Case ID [7-7466000033231]

HelloHow do I escalate my case if I am unable to get a reply from Google support?The ticket has been open since 6th December and the last email I had from Google was on Jan 6th where I was told:"We are still reviewing this case thoroughly with our En...

Clev by Community Member
  • 1000 Views
  • 4 replies
  • 1 kudos

Is it possible to add multiple rooms to "parent" rooms?

Is it possible to add rooms to "parent" rooms? Such as Bedrooms 1 & 2 belong to "Second Floor", and Second Floor belongs to "House", along with "First floor" which contains, patio, porch, garage, kitchen, living room, basement and so on.This feels li...

Zenkci by Community Member
  • 809 Views
  • 3 replies
  • 0 kudos

Agregar miembros a Casa

Buenas, estoy intentando agregar a mi hija para compartir los dispositivos, al ser una cuenta menor me envía a Family Link, me envía a los ajustes pero cuando voy a agregar siempre me dice que que compruebe que esté conectada a una red wifi. Y no pue...

jacam78 by Community Member
  • 357 Views
  • 3 replies
  • 0 kudos

Google assistant error

Hi, I've been having problems with the google assistant for a few days both on the phone and from the devices at home. If I try to command something, the message always comes out that the device is not configured, I reset the phone, changed google's ...

Screenshot_2023-02-19-16-56-33-408_com.google.android.apps.chromecast.app.jpg Screenshot_2023-02-19-16-57-00-679_com.google.android.googlequicksearchbox.jpg
maxevy7276 by Community Member
  • 2927 Views
  • 5 replies
  • 0 kudos

Sorry it looks like your tv isn't available right now

Heys guys hoping you can help. Often when I ask Google Assistant to turn on my tv, Google responds with "sorry, it looks like the Family Room TV is not available right now" . I confirm that the TV and Google Home are on the same WIFI account, tv is p...

Removing an old Roku.

Hi, So, I have a disconnected Roku in my home app that's not mine. (Ex-gf). I've removed all family members, actually I redid the whole setup after moving. I've tried to unlink, it just keeps relinking and brings me back to home app. There's no remov...

Routines can't be loaded

I have been having an issue for over a week now where my routines option in Google home will not load staying I need to check my internet. I have reset my router and google wifi, power cycled my phone, even removed google home and added it back and n...

HDOrr by Community Member
  • 399 Views
  • 4 replies
  • 1 kudos

Nest account frozen

I setup an account years ago and never used it with my administrative Google account email. I need to use this account with me Nest products. Without setting up a Nest account under a different email how do delete the Nest account so that I can begin...

FirstFox by Community Member
  • 264 Views
  • 3 replies
  • 0 kudos
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