Nest app hasn’t been working on our iPhones

[Kcz]

Both mine and my husband’s Nest app hasn’t been working for over a week. We’ve been on the phone with customer service, no help there. We’ve troubleshooted, deleted the app and reinstalled it, still not working. We can see or cameras through Google home app, but we don’t get notifications like we do on the Nest app. Very frustrating. Is the nest app server down? Please help!!

[MplsCustomer]

@Kcz 

I don't think there are any Nest server outages; if there are, we have not been affected.

If you are hoping for suggestions from this community forum, you'll probably need to provide more detail than just "Nest app hasn't been working".

Customer Support should have been able to help you; maybe a Google Nest Community Specialist monitoring this forum will escalate your case.

[Agewirtz47]

Do you have a phone number for Nest help for wireless connection 

[MplsCustomer]

@Agewirtz47 

Google Nest does not publish support numbers. To reach Support, you can use the link and instructions in the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I'm sorry for the trouble this has caused you. I'd like to take a closer look at it. 

@Kcz, could you please provide your case ID number? You might find it in your email. 

@Agewirtz47, were you able to visit the link provided above? It will help you get in touch with our support. 

I appreciate the input, @MplsCustomer.

Best,

Jenelyn

[Kcz]

I tried the link and it just takes me to a forum but really has no info about this issue. I cannot seem to find a case number. But when we open the app it just just says “there was an issue connecting to nest services. Try again later.” This has been happening for some time. We can still see the feed through the google home ap so we know the cameras work and it is an issue on nests end or at least the app. We pay for nest aware and this has been on going for almost 2 weeks now. We called a number on the website and it takes us to someone at google that tells us it’s a nest issue and they can’t help us but also can’t tell us how to contact anyone at nest 

[Jenelyn_O]

Hi Kcz,

Thanks for letting us know. If you go back to the link provided above, you will see a step by step guide on how to get a Nest support. 

Regards,

Jenelyn