Hi there,
Our (3rd Gen) thermostat is less than a year old. Return from holiday and says “Wifi not connected”. Gone through all the processes, as suggested by Google Nest online - restarted the router, checked the battery level (3.918), typed in our WiFi connection and passwords manually — and yes — using the correct upper/lowercase/numbers as required, but still our network is not recognised. Everything was fine before going away — we could change settings via my iPhone (if we wished) but that continues to read as: ‘offline’.
Don’t have a clue what to do now. If someone suggests “Try pulling your hair out!” I’d say I’m pretty close to doing that now!!!!! Stumped.
