Nest App Issues Today

[Nio99]

Having issues connecting to the Nest app on all my iphone, Mac & iPad.  Error message received is HTTP ERROR 504.  Is the server down?  

[drifterjr74]

Same issue.

[AshleyB]

Hi folks,

Thank you for posting in the community. I understand that you're experiencing issues connecting to the Nest app on your iPhone, Mac, and iPad, specifically encountering the HTTP Error 504 message. I'm here to assist you.

To assist you further, could you please let me know the following details:

• When did the issue start?
• @drifterjr74What is the mobile device’s operating system?
• Have you tried any troubleshooting steps before contacting us?
• What is the mobile app version?
• Who is your service provider?

Keep me posted; I'll be waiting for your response.

Best regards,

 Ashley

[Nio99]

The issue was resolved.  Not sure how but after several tries throughout the day I finally connected. My service provider is Verizon and the service was fine.  I was connecting to other apps without issues.  The only one that I couldn't connect that day was Nest.  

[AshleyB]

Hi @Nio99, 

Thanks for the reply and for the information provided! I’m happy to hear that the issue has been resolved. I recommend monitoring the app for the next 24 hours to ensure everything continues to run smoothly.

Keep me posted.

Best regards,

Ashley