Nest App

[RobinHodges]

The Nest App worked perfectly for 2 or more years, but now has locked me out.

It says password is incorrect - but it is not !! I tried the 'forgotten password' approach, but no email received.

It is not in Spam and my email provider confirms an email has not been received from account@nest.com.

I called the help line on 0808-169-2307, who told me I had a gmail address, but I have never used that.

I logged in to my gmail account, and spookily no emails for forgotten password are there either !!

I have now reset my thermosat, which is working, but has now deleted my previous shedule, so no heating controls !!!

Help please

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS