Nest Mini unlinks from Google Home app "Login via google home app"

[Toorgmot]

1. Are you getting any error messages?
   Nest Mini says, after a day of being connected with the Google Home app to "login via the google home app" after asking it anything. 
2. When did the issue start?
   About a year ago, just now have taken the time to write about it on the forum. Still no results. I have a feeling problems started when I switched to a Workspace account with my current email. I now cancelled that subscription.
3. Does the issue persist continuously or intermittently?
   The device goes to 'local devices' again when it says to "login via the Google Home app". After running the setup process again, it stays connected for about a day. I need to select a language because my iPhone runs English (Dutch) which is not available. I select "Dutch (Netherlands)" which gives the Nest Mini a Dutch male voice. However, I notice before it disconnects, sometimes it responds with a female voice without changing anything in the settings. 
4. Do you see any LED light changes?
   It responds to "Hey google" and the LED light turns on normally

In the meantime, I have following these steps:

1. I have checked for updates for the Google Home app (currently running 3.36.56)
2. Restarted the Google Home app (and my mobile phone).
3. Cleared my app cache by completely removing and reinstalling the app.
4. Removed my home and created a new one.
5. I did a factory reset on my Nest Mini (multiple times) without luck.

Nest Mini Firmware is currently at version 3.75.468348 which seems to be the latest.

I hope someone can help me out!

[AndersC]

Hi @Toorgmot,

Thank you for posting in the community. I'm sorry to hear you're having some issues with your Google Nest Mini speaker, as it's currently unlinking from the Google Home app and displaying a 'login via the Google Home app' message. I also appreciate the information you've provided about your concern and your efforts to fix this issue. I'm happy to help.

Even with the information you provided, there's still some information I'll need you to confirm in order to determine the reason for this.

• Are there other Nest speakers in the home?
  • If so, what’s the configuration of the speaker that has this issue?
  • Is it a single speaker or in a stereo pair?
  • Is it grouped with other first-party or other third-party devices?
• Do other speakers also experience similar issues?
• What’s your current Wi-Fi setup?
  • Single router or multiple access points
  • How many?
• What’s the location of the affected speaker in relation to the Wi-Fi access points or routers?
  • Please note distance, in the same or different room, same or different floor, any major obstructions or interference like walls, floors, cabinets, appliances, etc.
• Did you change your Wi-Fi setup recently, or did it work fine before? What did you use before, and what did you swap to?

Please keep me posted. I'll be waiting for your response.

Regards,

Anders

[Toorgmot]

Any idea what it could be?

[AndersC]

Hi @Toorgmot,

Thank you for replaying including the information requested.

Based on this information and the troubleshooting you've already performed, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your 'Community Thread' and your 'Community Username.'
Don't hesitate to reach out if you need help or have more questions in the future.

Regards,

Anders

[Toorgmot]

• Are there other Nest speakers in the home?
  No
• Do other speakers also experience similar issues?
  NA
• What’s your current Wi-Fi setup?
  Two routers each having its own SSID. Router B is connected via router A. During setup I am connected with A. Due to them having their own DHCP and SSID, I don't think this is the problem.
• What’s the location of the affected speaker in relation to the Wi-Fi access points or routers?
  • Please note distance, in the same or different room, same or different floor, any major obstructions or interference like walls, floors, cabinets, appliances, etc.
    Same room, with a wooden door in between. Never had issues with other devices regarding the connectivity
• Did you change your Wi-Fi setup recently, or did it work fine before? What did you use before, and what did you swap to?
  No changes.