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Nest Protect - how to access if the registered phone number is no longer in use

Community Member

Hi - I moved country and have taken my Nest Protect products with me… they were registered to a phone where I used to live… fast forward a few months and having put up Nest Protect in my current home, I now can’t access the app because the verification code is being sent to the number I no longer own or have access to.

Any help gratefully received!

(The call to Google’s helpdesk didn’t yield any solution - they said there isn’t a team that updates account details… baffling and frustrating… hopefully this channel is more fruitful)