Nest Thermostat Gen 1

[timcollins465]

My nest Gen1 thermostat works fine except the nest cell phone and laptop app will not allow adjustment of the temperature like it has allways done. All I can do remotely is set home or away modes. The thermostat is connected to WiFi (The thermostat shows which wifi network is connected) as is the cell phone and laptop. I have reset the thermostat by selecting the nest reset mode with no difference in results.

Has Nest changed the app to not support Gen 1 devices?

As a last attemp to return to remote adjustments I would like to try to uninstall and reinstall the nest app but Gen1 devices do not have a bar code or a device ID they just have a serial number. Is there a way to use just the serial number in the nest app?

[Jhonleanmel]

Hi timcollins465,

Thanks for posting and sorry for the delay.

A quick question: do you still see the Nest Thermostat on your Nest app?

Best,

Mel

[Jhonleanmel]

Hey there timcollins465,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[Jhonleanmel · Accepted solution]

Hi timcollins465,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel