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Nest Thermostat

Tamara_11
Community Member

Hello, 

How do I change an account on a Nest thermostat. I did reset and nothing happened. I moved in two years ago. I noticed in the middle of the night the thermostat drops significantly every night. Instead of me having to get up at night and adjust I’d rather adjust on my phone. I have an infant and I notice when his room temperature drops on the monitor, I do have the nest app. I have other devices hooked. Tried to connect the nest but can’t don’t even know what model it is to be honest. 😫

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Tamara_11 

We don't have a Nest thermostat, but perhaps Google Nest's moving guide could give you some ideas.  Usually, I think the previous customer needs to remove the Google Nest device from their Google Nest app or Google Home app first. 

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cnest-thermostat-nest-doorbell-b...

Jake
Community Specialist
Community Specialist

Hey there,

 

Thanks for the helpful reply MplsCustomer.

 

I wanted to follow up and see if you had any questions. Let me know, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake