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Nest app Not working

andylew0
Community Member

Hi I’ve had over the course of the last four weeks.  Four Samsung tablets.  Every single one the nest app will not work.  I’ve had three A8 tablets, an S7 FE and yesterday exchanged it for an S8 Tablet.  Exactly same issue.  Constant spinning circle and thrown back to the sign in.  I’ve tried every single trouble shoot I can find.  Even Google chat can’t resolve it.  App works perfect on my iPhone wife’s iPhone and our iPads.  

Thanks 

 

andy

7 REPLIES 7

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help. 

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

I look forward to hearing from you.

Best regards, 
​​​​​​​Garrett DS
 

Hi 

 
I’ve tried everything even with Samsung support cleared cache data deleted app and this has been on three different Samsung tablets.  An A8 S7 FE and now I’ve bought an S8.  
 
Nest App will not log me in, Google home works fine.  If I try it via any browser it just flickers,Even if I request a desktop browser.  
 
I had an email today to log the time and date of my attempts, so they can pass it on.  
 
Regards Andrew. 

 

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear that you're still having issues with this. 
Are you only working with Samsung support or have you tried to contact Nest support as well? 

Please let me know. 

Best regards, 

Garrett DS

Hi currently working alongside Samsung and Google nest.  

Regards Andrew.  

GarrettDS
Community Specialist
Community Specialist

Hi there, 

Thanks for that. Do you happen to have a case Id that I can look into?

 

Best regards, 
Garrett DS

Hi all sorted today.  Problem was the stat itself.  As once deleted the cameras  and stat, then re added just the cameras it worked.  So narrowed it down to the 3rd gen stat.  Completely reset the stat and now working all fine on android 12 s8 Tab.  Although it be the last time I buy an android device.  👍🏻😂

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Glad to hear that it's all resolved. I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 
Garrett DS