Nest app is offline

[Wendy9926]

My Nest app has been offline for a week.  The thermostat is online.

I have tried all of the trouble shooting steps several times, but I can't get it to connect..

[janthadeus]

Hi Wendy9926,

I’m sorry you’re having trouble loading your Nest app. No worries, let’s sort this out — a few questions: what’s the make and model of your phone? Does your phone have a pending software update? What’s the version of your Nest app? What troubleshooting steps have you tried? Also, do you have another device to test your Nest app’s functionality?

Going over the steps here might help:

Step 1: Verify the device’s Date and Time settings are correct and automatically set.
 

1. Settings > General > Date and Time.
2. Tap Set Automatically > toggle it off and then back on.
3. Make sure that the timezone, date, and time are correct.

Step 2: Confirm that the Nest has permissions to use your phone's location.

For mobile devices, go to Settings > Privacy > Location Services > Nest.
 

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — did those steps work?
 

Regards,

JT

[Princesss]

Hi Wendy9926,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess