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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Device controls now available on Google Home for web Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 5953 Views
  • 0 replies
  • 7 kudos

REMOVE DEVICE OWNER BOSE

Hi, Ive recently purchased a used bose home speaker 500. Im trying to add this to my home but says already part of a home and gives me option to request access to this home. Is there anyway i can remove the previous owner and add this my own home?? I...

Jbomb83 by Community Member
  • 389 Views
  • 0 replies
  • 1 kudos

"Connections" setting in Google Home app

My Google Home keeps telling me it can't connect to my internet and to check the connections setting in the Google Home app but my version of the app has no connections setting. I have updated the app today but still no "connections" listing. I have ...

edcatdaly by Community Member
  • 438 Views
  • 0 replies
  • 0 kudos

Cannot view credit card details or remove payment method

I received an email to update my Nest Aware doorbell camera's payment method. There was no option to update the credit card, only add another payment method. I added my same credit card as a new payment method, but with the current expiry date.Now I ...

Can't choose Netflix profile

(PTAL at the email address I used to post this.)I can not chose a profile for my Netflix account in the Home app. I tried on iOS and Android (on all versions I have access to). The issue appears to be on Netflix's side so I think it's broken for ever...

guyguy_at by Community Member
  • 2176 Views
  • 9 replies
  • 1 kudos

Resolved! Samsung SmartThings linking problem with Home app

A couple of days ago my wife received a notice from google home stating that I had deleted our samsung TV from the app. I had not deleted it, but I checked and found that it was gone from my listed devices in the home app. I also found that the samsu...

jdh_texas by Community Member
  • 12437 Views
  • 4 replies
  • 2 kudos

Nest 2gen wired camera

Broke phone iOS placed sim in old iOS phone got google app downloaded started over can’t get access to camera says connection to another account

Kwebb1488 by Community Member
  • 473 Views
  • 1 replies
  • 0 kudos

Dyson oscillation command not working

We have a dyson hot and cold air purifier. It links in our google home and has worked fine. Some days ago the dyson has stopped accepting the command to start oscillation through google home. The function still works on the machine and through the dy...

MitYani by Community Member
  • 1383 Views
  • 3 replies
  • 0 kudos

Home got deleted from Google Home app

For some reason, the "Home" in my Google Home app got deleted this week. The access was shared to my wife and her phone app just suddenly gave notification of removed access rights (don't know exactly what it said as I did not see the message myself)...

JussiR by Community Member
  • 2312 Views
  • 5 replies
  • 0 kudos
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