cancel
Showing results for 
Search instead for 
Did you mean: 

Swann cameras not streaming in hime app anymore

Highside23
Community Member

Hi,

My cameras all used to stream to my phone and chrome casts in my tvs. Now they no longer do. 

They all show up in the app, and say connecting but don't. 

I have tried unlinking and relinking my swann account.

Anyone else having this or solved it?

Thanks

17 REPLIES 17

Muddi
Community Specialist
Community Specialist

Hey Highside23,

 

Thanks for sharing details about the issue here. My apologies for the delays.

 

I know how convenient it is to be able to stream your Swann camera on your TV and phone. To confirm, do you have a Google Home/Nest device? Are you able to stream the camera from the native app? Are you casting it from your phone to TV?

 

Looking forward to your response.

 

Cheers,

Muddi

Azarco
Community Specialist
Community Specialist

Hey Highside23,

 

Checking back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

 

Best,

Alex

Highside23
Community Member

Hi,

I have a chromecast in the TV. The Swann app works fine. I used to be able to view the feed on the Google home app, and say "Hey Google, stream driveway to living room tv" and the fees would show up on the TV. Now neither of these things happen

 

Azarco
Community Specialist
Community Specialist

Hey Highside23,

 

What Google Nest device you're using in streaming your Swann camera to your Chromecast? Have you tried rebooting your device together with your router to refresh the connection?

 

Thanks,

Alex

Hi,

Yes they have both been rebooted and no change. Sorry I don't understand what you mean what nest device am I using, unless you mean the chromecast?

 

Thnaks

Muddi
Community Specialist
Community Specialist

Hey Highside23,

 

Apologize for the delays. Chiming in to ensure everything is covered here. To confirm, do you have a Google Home/Nest device? If yes, what type of Google Home/Nest speaker or display do you have? Have you tried resetting your Chromecast and Google Home/Nest device?

 

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Highside23,


I just wanted to follow up on this. Feel free to respond on this thread, and we're glad to assist you further.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Highside23,

 

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Muddi

Highside23
Community Member

Hi,

Sorry not sure how to make it much clearer than what I have already said. I use a chromecast in the tvs and a Samsung android phone, or nest mini speakers. And the cameras no longer stream on to the TV when I ask google to show them. Also now the TV won't turn on when I ask Google to turn it on now either. I'm getting rather disillusioned with Google to be honest. 

Muddi
Community Specialist
Community Specialist

Hey Highside23,

 

Thanks for that information. To confirm, have you tried resetting your Chromecast and Google Nest Mini? Also, what type of Chromecast device do you have?

 

Cheers,

Muddi

Highside23
Community Member

Hi,

 
Yes everything has been reset. The Google mini is a nest 2nd gen. I also tried it from my phone (Samsung s22), my soundbar (LG with built in Google assistant), my watch (Samsung galaxy), Google nest hub, and all my other nest mini 2nd gens (6 of them).
 
It works through none of them.
 
Regards,

Muddi
Community Specialist
Community Specialist

Hey Highside23,

 

Thanks for that added information. To confirm, did you check with Swann support team if they received similar issues like this?

 

Cheers,

Muddi

Jeran
Community Specialist
Community Specialist

Hey there Highside23,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

MadMax2020
Community Member

I have the same issue my Swann buddy won't display on my Google home app or on Google nest hub gen 2. Still works on the Swann app

 

Muddi
Community Specialist
Community Specialist

Hey MadMax2020,

 

To confirm, are you getting an error message when streaming your camera via voice command? What are the troubleshooting steps that you've tried? Also, have you check with Swann support if they receive similar issues?

 

Cheers,

Muddi

MadMax2020
Community Member

I have rebooted the router, the camera and the Google nest. It comes up with camera unavailable, live video unavailable 

Screenshot_2022-08-11-19-35-13-78_2d2bd67b5e15ae98c151ac739cd6881e.jpg

Muddi
Community Specialist
Community Specialist

Hey MadMax2020,

 

To confirm, do you have other smart cameras working on your Nest Hub? Could you try resetting your Nest Hub, then check if you will have the same issue when streaming the camera. Also, have you checked with Swann support if they are receiving similar reports?

 

Cheers,

Muddi