Nest controls

[Colm1965]

Dear All

I cant get on to my nest account.

I used to be able to control my heating at home while away.

Please help. Do i need to reset?

[Sarawithapharmd]

If you have a Gen 1 or Gen 2 Nest, it doesn’t work with the app anymore at all. Google decided it didn’t want to support the software anymore so if you want to control it with the app, you need to buy a new thermostat. 

[jenniffert]

Hi @Colm1965,

Thanks for reaching out in the community! I understand that you can't sign in to your Nest account to control your thermostat for heating while you're away. I can definitely help you to see what are the best options to solve this issue!

To better understand this situation, I’d like to ask for the following information:

• What is the specific model of the Nest Thermostat linked to your app? Here’s a helpful article about how to identify your thermostat model.
• When did the issue start?
• When you try to log in to the Nest app, what is the exact message you receive, or does it just get stuck?
• When you log in, do you select 'Sign in with Google,' or do you enter your email and password directly?
• Have you tried any troubleshooting steps so far?

I appreciate your input, @Sarawithapharmd.

Best regards,

Jenniffer

[cuevasanaliza09]

No, don't reset... You will loose your other account. Booth it.