@Gvreyes2207
The most likely reason for not receiving a password reset email is that you are inadvertently using an incorrect email address, one that is not registered with Google Nest.
Here is Google Nest's help topic, "Change or reset your Nest Account password":
https://support.google.com/googlenest/answer/10371718
Here is Google's help topic, "Change or reset your password":
https://support.google.com/accounts/answer/41078
If you are using the correct email address, you could try contacting Support to see if something else is going on:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
