If you'd like to share more details, we will do our best to support here in the community?
If you would prefer, here is how to contact the Google Nest support team directly.
- Go to Contact Us - Google Nest Help
- Select an appropriate option, type a brief description of the issue, then click "Next".
- Click "Other", then click "Next step" until you see the contact options.
- Choose to get a call or call or chat with the team as available in your country.
