New layout on Favorites

[Lihp]

What happened to the grid view in Favorites?   This list view does not work for me.   And no, I do not want to use a widget.  It takes up too much space. 

[SmartHomeH-TAGS]

Still the grid for me on Android.

Might be a temporary bug.

[Lihp]

I use an Android as well.  Google has an article talking about the change.  

[SmartHomeH-TAGS]

Have you opted into the Public Preview program?

A screenshot would be handy to know what you're talking about.

[DeboraJ]

Hi @Lihp,

Thank you for reaching out to the community! I'm sorry to hear you were experiencing some issues with the grid view in your favorites tab. Let me assist you with this. Before we continue, I need to ask you a few questions.

• When did this issue begin?
• Are you currently using the Nest app or the Google Home app?
• Have you already tried any troubleshooting steps? If so, could you please list them?
• What Android version are you using?

I'll be ready to help you once you have this information.

Best regards,

Debora

[Lihp]

Galaxy S 23 Ultra.  Android version 15.  It started with the UI 7 update.  I have tried restarting the phone, clearing the cache and data, and uninstalling/reinstalling the app

[DeboraJ]

Hi @Lihp

Thank you for sharing the necessary information, I really appreciate it. I also appreciate you taking the time to try some troubleshooting steps independently.

To help me understand what you're seeing, could you please share a screenshot of your favorites tab? If that's not possible, a detailed description of the issue would also be helpful. You can attach the screenshot here or share a link to it if you upload it to a drive.

I'll be waiting for your response.

Best regards,

Debora

[Lihp]

I don't see a way to attach a screenshot.  

What I am seeing is a rectangular  tile or button for each of my  devices that goes all the way across my screen.  What I used to see and want is square buttons with 2 devices in each row.

[DeboraJ]

Hi @Lihp,

Thank you for the detailed explanation of what you're seeing! I appreciate it. I'd like to determine if the options you're seeing in the app are part of a recent update or if they indicate a bug. To help with this, please share a photo with me via Google Drive by following these steps:

• Go to drive.google.com and sign in with your Google account.
• Click "+ New" (top left) then "File upload".
• Choose your photo from your computer and click "Open".
• Once the photo is uploaded, right-click on the photo in Google Drive.
• Select "Share".
• In the sharing window, find "General access". Click where it says "Restricted" and change it to "Anyone with the link".
• Ensure the role is set to "Viewer".
• Click "Copy link".
• Click "Done".

Once you've done that, I can better determine how we can proceed and provide you with the best possible resolution. I will be awaiting your response.

Best regards,

Debora