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Not all cameras are syncing to the nest app

B2JAMIESON
Community Member

I have 3 camera devices, doorbell, indoor/outdoor camera and the hub max. All are hooked up to my Google home app but only the hub max video can be accessed on the Nest app. How can I get all the cameras there? 

3 REPLIES 3

Jeff
Community Specialist
Community Specialist

Hey, B2JAMIESON.

Sorry for the issues you're having managing your devices. I imagine that's frustrating. Let's see what's happening and get this figured out for you.

You mentioned that you have three camera devices. Which versions of the Nest cameras do you have installed? The newer Nest cameras are no longer managed in the Nest app. All management is done in the Home app now. If you can let me know which cameras you have, I can confirm whether or not the cameras are Home app only.

Thanks.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.