cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Apps / Account

Blog Posts

The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Start a conversation

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4119 Views
  • 0 replies
  • 5 kudos

Resolved! Philips Hue lights reported as offline by Google Home

When I trigger my automations, Google Home always reports that some of the Philips Hue lights are offline. Yet the automations often work well, the lights are (mostly) set correctly (except for one bulb that refuses to be controlled by automations), ...

Marha01 by • Community Member
  • 983 Views
  • 3 replies
  • 0 kudos

Smart plug device persistently offline

Issue category was not listed.I have a device (Gosund Smart Plug- Grandma's lamp) that is connected to and can be controlled by Smartlife. Smart Life is linked to Google Home. Google Home says plug/light is offline. How do I get it online in Home?

dalemwebb by • Community Member
  • 2347 Views
  • 20 replies
  • 0 kudos

App login issue

The nest app is not sending me an email (not to any folder and not blocked) to reset my password.

Moonwoof by • Community Member
  • 389 Views
  • 1 replies
  • 0 kudos

Don’t owe any money

I have a subscription, but it’s saying that I have a renewal and it’s not time for me to renew. I pay for a year.

Teresa523 by • Community Member
  • 412 Views
  • 4 replies
  • 0 kudos

Nest account access

As of very recently I am unable to access my account or app via my Android phone or my account via desktop on Firefox. I am sent through an unending loop when...- I enter my actual and correct login information into BOTH login options (Nest and Googl...

JayeDee by • Community Member
  • 328 Views
  • 1 replies
  • 0 kudos

Nest app preview

When I had my pixel 8 pro I would open the nest app and see live views of all 3 of my cameras without having to click on each one. I traded the P8P in for a pixel 9 pro (non XL) and now when I open the nest app my view of all 3 cameras is no longer l...

ajb83_ by • Community Member
  • 284 Views
  • 1 replies
  • 0 kudos

Can't Control Google speakers through Google Home

I've spent about 2 weeks trying to figure this out, and I'm stumped.I used to be able to control the volume of my Google Mini's in the Google Home app. Two weeks ago, I tried casting to one of my Google Mini's and noticed none of them showed up in an...

MrChris by • Community Member
  • 768 Views
  • 4 replies
  • 0 kudos

Device names in 2 different homes.

Hello all, hope you are well. Can someone please advise me re. my problem. There are 2 homes on my account, one in Essex and one in London. If I, e.g., ask Google to "turn on Nina's charger" it turns on Nina's chargers in both the homes. How can I en...

Rizzy by • Community Member
  • 208 Views
  • 1 replies
  • 0 kudos
to vote
Labels
Top Kudoed Users
View all