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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Device controls now available on Google Home for web Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 5086 Views
  • 0 replies
  • 7 kudos

Nest thermostat account issues

I have 2 nest accounts for 2 homes ( control4 wouldn’t work if all stats on one account) To change homes I have to log out of one nest account than back in using the other email. How do I get both accounts on my iPhone - going to Google confused my c...

skipdmsi by • Community Member
  • 692 Views
  • 5 replies
  • 0 kudos

Resolved! Add Google Home Panel to Google TV

I have a Sony Bravia X90J that is a Google TV that I cannot get the Google Home panel to show up. I am in the Google Home Public Preview, The panel has previously shown up, but now no longer does. My reason for wanting to see this is because I recent...

Stuck on 'looking for devices'

I had a google speaker/screen and doorbell all connected and working, then my wifi got changed. Now i can't connect the devices.I have gone in to the devices in google home and 'forgot network', I have removed the devices, I have done a factory reset...

Monthly emails

Morning everyone ,i have a Nest E ,its great,i used to get emails to my Gmail email account every month saying about my usage, it stopped ages ago infact no emails regarding Nest at all, toggle on as far as i can see blue light up any other suggestio...

MRTCB by • Community Member
  • 1186 Views
  • 12 replies
  • 0 kudos

Control de dispositivos hogares distintos

¿Por qué puedo activar y desactivar dispositivos del hogar B desde el hogar A en la aplicación Google Home y viceversa, si ambos están configurados como ubicaciones y hogares distintos?

Lordbjorn by • Community Member
  • 277 Views
  • 1 replies
  • 0 kudos

Home app camera issues on home network

I’m using a Nest Wifi Pro to stream a Nest Cam (indoor, wired) for monitoring my child on my phone or Nest Hubs. Recently, I’ve encountered an issue where the app fails to refresh, showing “Unable to communicate with your network” or “Router is offli...

yoshinobu by • Community Member
  • 351 Views
  • 1 replies
  • 0 kudos

Resolved! Camera Live stream

Can we get a new category in the Home App where we can choose what we share and not just give full access to every member?! I would like to enable SOME people to view my cameras.. but not be able to change settings or accidentally remove something fr...

Resolved! Caller does not have permission

I’m struggling to set up Google Nest thermostat. Followed all instructions but got blocked by “the caller does not have permission”. What can I do?

JennyBean by • Community Member
  • 4452 Views
  • 12 replies
  • 0 kudos

Automation "Arriving Home" doesn't work

I have two personal automations that use my geolocation:1) Going Away - puts the camera off the privacy mode. It starts when I leave the geofence of 150m from my home.2) Arriving at Home - puts the camera on privacy mode. It is set to start when I en...

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