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Join the Q&A on Reddit with the team behind the new Google Home app Read more

Your helpful home keeps getting better with the redesigned Home app and easy to ... Read more

New Home app features in Public Preview: Reordering Favorites now available Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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UPDATE FINISHED

I JUST FINISHED INSTALLING NEST CAM OUTDOOR BATTERY. LAST PAGE IS THE GOOGLE HOME “UPDATE FINISHED”. THERE IS NO OPTION TO GET OUT OF THE PAGE OTHER THAN 3 DOTS IN UPPER RIGHT CORNER BRINGING ME TO HELP, FEEDBACK AND CANCEL OPTIONS. I AM ON AN IPAD.H...

Shopping list not sharing with family

I used to use OurGroceries, which I have learned is no longer supported. I am attempting to switch to the Google shopping lists. When I attempt to add any of my family members to share, it shows their name, I click on it and then click ok. The screen...

chillyman by • Community Member
  • 417 Views
  • 9 replies
  • 1 kudos

Resolved! Home app crashes after loading

Goood morning,I've been using the home app for several years and my entire home is controled with the nest speakers. I have about 50 different devices that are linked to the home app. About a month ago my wife got her new phone (Samsung S21 FE), when...

Android phone not available

When I ask google home to "sync all devices" it tells me that all the providers have been synced up, but that my phone is not available. I should set it up again.I tried everything I could think of, uninstalled and reinstalled the google home app wit...

jzeilmeier by • Community Member
  • 484 Views
  • 13 replies
  • 0 kudos

Perfectly working yeelight setup deleted itself

I've had yeelights in several rooms for the past year and a half, linked with home and controlled with voice commands and routines without issue. About 2 weeks ago all of my hubs stopped recognizing the alarm part of routines, so I stripped that out....

MrFaustie by • Community Member
  • 155 Views
  • 3 replies
  • 0 kudos

Cannot reset Nest app password

I cannot log into my Nest app. I don't remember the email associated with the account. I have tried the email accounts I have and asked to reset my Nest password. I have not received any password reset emails.I have checked the junk folders and the o...

Sdeeg by • Community Member
  • 221 Views
  • 4 replies
  • 0 kudos

acces manager

Does anyone know what acces manager in the google home app means? It is under a person in the settings.

not_chees by • Community Member
  • 196 Views
  • 4 replies
  • 0 kudos

Yale lock drops and reconnects every day or two

Lock will drop connection then 24-48 hours later reconnect. Hold connection for 24-48 hours and drop again. Nest connect appears fine. Have removed and reset everything from scratch. Any help? Connect within a few feet of lock and 15 ft of router.

Kailus by • Community Member
  • 458 Views
  • 8 replies
  • 1 kudos

Google home routines not working again

So once again Google is messed up and don't you dare tell me this is my problem because none of my Google home connections have worked at all this week this includes two different Vizio TVs this includes two different brands of lights, not only that ...

duglop by • Bronze
  • 1119 Views
  • 18 replies
  • 1 kudos
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