Devices missing in.my home spp

[Rcg1014]

So I set up all my devices on my phone it's bern a while.  I look today and all of a sudden I have a group for some..

My livingroom hub, my google tv, and my bedroom hub, and my chromecast toggle.  My lights which are cync bulbs, my nest Caremark and door bell and my Emerica light plug snd my googke mini are gone.  Google wants me to set up a home to add them.  What's up with that?  I can voice control them but don't see them.  Any suggestions other than setting them all up from scratch which i don't want to do.

[MplsCustomer]

@Rcg1014 

Are you using different Google Accounts to log onto the Google Home app?  Or do you have more than one Google Nest "home/structure"?

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. Could you please provide the information asked above? It will help us to move forward. Also, if you have multiple home structures in the Google Home app, try to switch between homes to check each one of them. Your devices might be located in a different one. 

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Markjosephp]

Hi folks,

Thanks for looking into this, Jenelyn.

@Rcg1014, I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

[Jenelyn_O]

Hi Rcg1014,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Thanks,

Jenelyn

[Rcg1014]

So I set up all my devices on my phone it's bern a while.  I look today and all of a sudden I have a group for some..

My livingroom hub, my google tv, and my bedroom hub, and my chromecast toggle.  My lights which are cync bulbs, my nest Caremark and door bell and my Emerica light plug snd my googke mini are gone.  Google wants me to set up a home to add them.  What's up with that?  I can voice control them but don't see them.  Any suggestions other than setting them all up from scratch which i don't want to do.

[Markjosephp]

Hello Rcg1014,

I've duplicated your thread in the main one here. You’ll receive all updates on this issue on the main thread, and we recommend updating and checking this thread when needed.

Thanks,

Mark

[Rcg1014]

Hello, no my account is the main one.  I did invite my husband as a user.  

[zoeuvre]

Hi there, 

I wanted to stop by and see how I could help.
 

A few questions: are you using the Nest app or the Google Home app? have you checked if you are logged in to the correct account? Also, you can try to log out and log back in on the app to double check. 
 

I’ll look forward to your response. 

Thanks for your help, @MplsCustomer, Jenelyn, and Mark. 
 

Best,

Zoe

[zoeuvre]

Hi everyone,
 

@Rcg1014, I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks,

Zoe

[zoeuvre]

Hello folks, 
 

@Rcg1014, we haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards, 
Zoe