Please help having issues

[BrianDavis210]

I will admit i am not the most tech savvy dude.  So please excuse my ignorance but will someone please help me figure out why everything running in my house but saying hallway light and front porch are offline. I’ve changed lightbulbs restarted router and WiFi I’m about to lose my mind!!!

[Derickf]

Hi there!,

Thanks for posting here in the community! I can understand that sometimes it could be annoying when some devices go offline. I'll be more than glad to help you. To assist you better, I have to ask you some questions: 

1. When did the issue start? 
2. Have you had power outages recently?
3. Do you have the same issue with another device?

I'll be looking for your reply.

Best regards,

Derick.