Hi DoreenP,
Thank you for posting here in the community. I'm sorry to hear about the event history issues with your Nest Camera. Don't worry, I'm here to help! Let's take a look and see what's going on.
Before we get started with further troubleshooting, let me ask you some questions:
- What Nest Camera model do you have?
- Is it 1st Generation or 2nd Generation?
- Does the app show any error codes or messages?
- Have you followed any troubleshooting steps in your device or app?
Here are some steps to start the troubleshooting process.
- Check Subscription Status: Double-check if your Nest Aware subscription is active and applied to the correct Nest devices/home structure in your Google Home app.
- App Restart: Sometimes a simple app restart can resolve temporary glitches. Close the Google Home/Nest app completely and relaunch it on your phone or tablet.
- Device Reboot: Try rebooting the Nest camera itself. Locate the reset button (usually near the micro USB charging port) and press it for a few seconds (depending on the model of the device).
- Check Filters: Ensure you haven't accidentally applied any filters in the Google Home app that might be hiding event history. Review the filter options for your Nest camera and make sure "All Events" is selected.
- Change the notification settings: Please check their notification settings and recent camera activity for similar events.
You can check the following articles to Troubleshoot event video history or to Set up and use Activity Zones. Please make sure to check the guide to correctly Restart or factory reset Nest camera or doorbell.
Please keep me posted.
Regards,
Mario
