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Recover old nest account

thatsnotstock
Community Member

I had NEST cameras connected to an account before they got bought out by Google. The cameras have not been used for several years. I am trying to reuse them. Have long since lost access or even the email that was used. I tried resetting the password using the 2 emails i think it was but do not get reset codes in those accounts. 

I created a new Google account but cannot connect the cameras as it says they are linked to another account. How can i get access to an old account to disconnect them and reuse the cameras.

4 REPLIES 4

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear about your account troubles, I understand that can be very frustrating, but I want to see if we can help. 
It looks like the best option would be for you to contact customer support.

 

Please let me know if you have any other questions. 


Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS