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Original Poster:Princess Pumpkin
Hi guys,
Hope I am posting in the right place (apologies if not).
I am having a frustrating issue which I hope I can resolve. I have 4 google speakers (4 x sony w/ google assistant, 1 x google mini) in our 3 person household. My parents are elderly - one doesn't have a phone, one has a very basic seniors phone (no apps).
We use google assistant for very basic tasks (alarms, timers, shopping list). I am able to add things to the shopping list, but whenever my parents try to it gives some error about not recognizing the voice, and to do so by the google home app. I have tried to do this a few times, but it always prompts to install the google home app on a new device for each 'new' voice, which I am unable to do as my parents don't have access to smart phones. Surely there is a way to bypass this?
I'd appreciate any help with this. We just got an amazon device to try, and it doesn't have this problem (all users can add to a shopping list). I am hoping there is a workaround so I don't need to switch over completely (We are also having a lot of trouble with google listening to a question, but not answering - light goes on, listens, then light goes off and nothing happens - very frustrating to say the least! and yes, tried resetting the devices and all up to date)
