I don't really understand why I cannot handle (fully open, partial open/close, fully close) my shutters from Home App, while I cano do this easily via Nest Hub.
In Home App, if I tap on the shutter device, I just get to its settings (same thing with prolonged tap).
On Nest Hub, tapping on the device leads me to the opening/closing commands.
Thanks for posting here in the Google Nest Community.
This is not the experience that we wanted you to have, let me help you out. A few things: has the feature worked before in your Google Home app? If so, Were there any recent changes made before the issue started? What steps have you tried so far?
You can force close and reopen your Google Home app to refresh. If this did not work try to reboot your phone and see if it will make a difference.
Let me know how it goes.
thanks for your interest.
Sadly I've never been able to control my shutters via Home App, despite of them being the most widespread brand in EU (BTicino/Legrand in partnership with Netatmo).
As I said, I can easily control them with my Nest Hub and via voice command of Google Assistant, thus i really don't get how comes they cannot be controlled with Home App.
Nor Uninstall/Reinstall Home App nor BTicino account unlink/link didn't make any difference.
Please also consider that all other BTicino products (lights, smart plugs, etc..) work flawlessly in Home App, the issues shows up just with the shutters.
Thanks for the details you provided. Sorry that you are still experiencing the issue. You can try to use another mobile phone to further isolate the issue. If that did not work try to unlink the shutter then create a new home and link the shutters there. Observe if this will give you more control options.
Looking forward to your response,
Hi Juni, did everything as you asked.
I have guests invited to my "home" using other devices (both Android as iOS) and the issue is the very same.
Also the unlinking+new home+relinking was useless.
Now can we please focus on making Home App work? As the other users have clarified, this is a (incomprehensible) lack of the Home App, not an issue.
It's pretty unfair for Google to brand these devices as "works with Google" while they actually don't (unless you purchase additional expensive devices).
Thanks for the response. At this point, we already need a couple of details. Please fill up the information below.
Looking forward to your response.
Thanks for the additional info you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. I'll keep this thread open for 3 more days to wait for @Rigel_k.
Thanks for the response. Please continue the conversation via email as this is already forwarded to our higher support team. You are in good hands now.
I will keep this thread open for 1 more day if you have any questions. If you have other concerns, create a new thread - we are here for you.
Thanks for creating a new thread. Were you able to get the responses from our higher tier of support via email? If so, I suggest you continue the conversation there as they would have more tools than we would on the forum to look into this. Let us know if you have other questions and concerns.
Hi. It's not a issue, it's a lack. With all phones, tablets and account, even in the last preview of the app. Blinds can be controlled, shutters (witch needed exactly the same interface) cannot.