Sign in

[Indio]

Cannot sign in, not receiving reset email

[Jeff]

Hi, Indio.

Sorry about your login troubles. I'm sure that's frustrating to deal with. I would be happy to help you out. I have some questions to help us sort out what might be going on.

• Are you able to log in on some devices but not others, or is it impossible to access your account from anywhere?
• Have you set up any alternate recovery options, such as a phone number?
• When you have the reset email sent, is that to reset the password, or are you doing an account recovery?

If you can let me know a bit more about what is happening, I'm sure we can work this out for you.

Thanks,

- Jeff

[Jeff]

Hi, Indio.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks,
- Jeff

[MelbaDT]

Hey there, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba