Slow loading

[Jx1]

Every time I'd try to review my history my Google nest camera it take so long to load its almost useless..other then live streaming it doesn't do much if u can't review history.

I also have a nest outdoor camera and it works better then my Google nest camera. the history review is better, load faster, and clear with the subscription. Whats also been bugging me, is the nest camera has to be link to the Google app but does half the things the Nest app does.. I have to buy.the subscription on nest app and review it history on the Nest app which is dumb because you u can't use any nest camera unless u have Google home link to it... 

[aperezdeleon]

Hi Jx1,

Thanks for reaching out to our community.

I understand you'd like to access your camera history as soon as possible. Let's break down how it works.

Due to the volume of recordings, your camera and Google Home app may experience some delay in displaying your entire history. To improve performance, I recommend closing any unnecessary apps running in the background.

Ensure your phone is connected to a stable internet connection, I suggest you avoid using Wi-Fi extenders, as they can slow down the process of loading your video history.

Your comments are greatly appreciated. Our goal is to provide our users with a seamless experience. To help us achieve this, I encourage you to fill out this feedback form. This form directly reaches our development team and helps us improve our devices and services

Thanks again for your comments.

Regards,
Angel.