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Smart plugs show offline on Google Home App Main Page but Not once I click on an individual plug

Community Member

I have a number of Wyze Smart Plugs that work in the Wyze app but are acting funny in the Google Home App.  When I open Google Home on my phone here is what I see:

  1. Main page with list of all devices shows the plugs offline
  2. If I click on an individual plug I am able to turn the plug on/off
  3. Go back to the main page and it shows offline still
  4. Ask Nest Mini Speaker to turn the plug on/off and it successfully does so.

I cannot figure out what is going on. So far here is what I have tried:

  1. Factory reset plugs (no Impact)
  2. Uninstall Google Home App (no Impact)
  3. Unlink Wyze Connection & Relink (no Impact)

Would love some help if anyone has ideas.  I can make it work by clicking into each light but I should be able to turn them on directly from the Main Home App screen.


Community Member

I would be interested to know a solution for this..I too, have the exact same problem with smart plugs. I click into my 'home' app and the switches are all off (even though they are physically on) I have to toggle them on, then off and they respond and switch off. When I leave the app and return they show as off when on? This doesn't happen to all my plugs just certain ones.

Community Specialist
Community Specialist

Hi folks,


That certainly isn't the experience we want you to have ― let's check it out. A few questions: what nest speakers do you have? What are the smart devices linked to your Google Home app that are affected? Do they have their own native app or are they connected directly to the Google Home app?


It would help a lot if you could do a sequential reboot first: 


  1. Unplug the power cord of your router followed by your Nest speakers then your smart plugs and switches.
  2. Plug them back in after 3 minutes tops.
  3. Restarting your phone might also help.


Keep us posted.



Community Specialist
Community Specialist

Hi there,


I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.



Community Specialist
Community Specialist

Hello everyone,


We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.