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Smart tv says google cast has been disconnected

ML72
Community Member

Hi 

I am new to this but I have a new Smart Tv, originally it was showing up with cast button on mobile phone. Now it says google cast has been disconnected. 
it is on the same wifi network, I have restarted both but nothing. 
I have deleted my app & reinstalled it back on my phone now the tv won’t even show up on google home.

i am out of options unsure what else to do beside reconnect my old chromecast which defeats the purpose of having a smart tv. 
can anyone help. 

 

1 REPLY 1

Derickf
Community Specialist
Community Specialist

Hi @ML72,

 

Thank you for posting in the community. I understand you are having casting issues between your mobile phone and your new smart TV because now it is showing that your Google Cast has been disconnected. I appreciate you confirming the troubleshooting you did and the relevant information shared. I’m happy to assist.

To gather the necessary information, please answer the following questions:

  • What model of Chromecast do you have? The following article might be helpful: Chromecast and Google TV Streamer specifications.
  • Could you please provide the make and model of your TV?
  • Are your TV and your Google Home app updated?
  • When did the issue start?

I'll be waiting for your reply.

 

Best regards,

Derick.