SmartThings and Google Home Integration Issues

[apepper20]

I recently purchased some Lithonia Lighting LED smart

2×4 troffer lights from Home Depot . They claim that they work with SmartThings, Google Home, and Alexa. My home is already set up with multiple devices and controlled by Google Home (mostly because I use a lot of voice control and very little automation).

Now for the problems.

I installed the 8 troffer lights and set them up using

Google Home. They do not work. IF GH can find them and add them to the account, sometimes they will be controllable for a few minutes and then they will stop working. They randomly work and don't work - both in the app and when using voice controls. They never all work at the same time.

I gave up and downloaded SmartThings, thinking that I could add them to SmartThings and then link SmartThings to Google Home and control them that way. Once the lights were added to SmartThings (which, by the way, found and added them all flawlessly on the first try), I linked my SmartThings to my Google Home. It said the link was successful. None of the lights will show up in my Google Home app and none of them will work with voice control.

I have tried uninstalling and reinstalling them. I have tried factory resetting. I have unlinked and relinked my accounts. I have never been able to see the lights in Google Home. I am at a loss. What else can I try? I really want to be able to control them by voice.

[LovelyM]

Hi apepper20, 

Thanks for reaching out. We'd love to help. 

A few questions: what message are you getting when you control the lights when setup in the Google Home app? What about during setup in SmartThings? Are the lights showing up and working well in the SmartThings app?

Go ahead and setup two of the smart lights in the Google Home app, then send us feedback once they stop working. In that way, our product engineers will be able to check on the crash log reports and evaluate the issue further.

Looking forward to your response.

Cheers, 
Lovely

[Jake]

Hey there,

I wanted to check in and see if you managed to see Lovely's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Juni]

Hi there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni