Hello,
A few months ago all my Android devices stopped getting all notifications from all devices on my nest app (Nest Doorbell 1st Gen, All Nest Protects (6 Devices) and a Nest Hub Max. I've called support over 4 times, and all reps try the same troubleshooting steps, (checking notifications are on for app, for each device, uninstalling and installing app again, checking for phone OS updates) but no rep ever resolved my issue or escalate with a higher support tier. They all suggest its an issue with all my android devices (3 phones and a Pixel tablet as mentioned) and direct me to contact the manufacturer of such devices.
I tried logging in with my wife's account on the same devices to see if its something account related, same behavior, not notifications. I have tried 3 different Android phones and my Pixel tablet all experiencing the same issue. I also tried downgrading the app to multiple versions dating back to mid 2023 by installing previously releases version with the APK, but does not solve issue either. It is worth noting that on my iPad I do get notifications for all devices through the nest app and so does my wife with her iPhone.
Given the issue only seems to be on Android devices, with all accounts, I suspect is something with the Android App it self. But not sure what, and support as mentioned above wont help me. Has anyone experienced anything like this before? How could I possibly escalate this? This is so frustrating that even paying for Nest Aware no one from support even attempts to try getting me more help.
