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Thermostat missing from desktop, still there in mobile app and Google Home

Community Member

I have two Nest thermostats and 4 nest cameras. Two days ago one of my thermostats disappeared from the desktop, but is still there in the Nest mobile app and Google Home. The other thermostat and 4 cameras are still there in the desktop. 

How can I get it back?

Note that desktop is not a choice in the platform selection, but that's where the problem is.


Community Specialist
Community Specialist

Hi Jlovell,


Thanks for reaching out. I know it's been a while already. I'm sorry for the delay. Were you able to restart your phone? To isolate the issue further, please try to use a different browser. Please let me know how it goes.