Trying to transfer my Nest account/app access to new phone. Nothing is working.

[BPS]

Google is saying I don't have an account, but of course, I do. 

[MplsCustomer]

@BPS 

Whenever we've upgraded to a new phone, all that we had to do was log into the Google Nest app with the same username and password we were using on our old phone.  After migrating from a Nest Account to a Google Account in 2020, we selected "Sign in with Google" and selected the same Google Account we were previously using.

[BPS]

Thanks. Yeah, the original nest email was set up by a friend 3 years ago and I don't have the address or password (!!@#$%^&*).  So, trying to set up completely new on new phone.  But the Nest dial is saying it's already connected and stopping me from proceeding, as it requires a particular number which it is not allowing me to see since it is "already connect". I think I have to delete it first from current phone.

[MplsCustomer]

@BPS 

Then you will have to factory reset all of your Google Nest cameras and doorbells, since Google Nest does not provide any other way of transferring them to a new account.  See this Help topic:

https://support.google.com/googlenest/answer/9252162

Unfortunately, the only way to factory reset some 1st gen cameras is to remove them from the Google Nest app, but you won't be able to do that since you can't access them.  In that case, you may have to wait until any Nest Aware history expires:

https://support.google.com/googlenest/answer/9249728

[GeremiG]

Hi @BPS!

Thank you for posting in the community, and to @MplsCustomer for jumping in! I'm sorry to hear you're having issues transferring your Nest account access to your new phone. It appears as "already connected," preventing you from setting it up again on your new phone. I appreciate your efforts in taking those steps before. I'm happy to help you!

I understand that you no longer have access to your previous account. Therefore, you'll need to reset your devices to connect them to a new account. Could you please provide more information about the devices you have, so I can guide you through the reset process?

Please keep me posted. I'll be waiting for your response.

Best regards,
Geremi