Tuya TRV not controllable

[ABi1969]

Over two years ago here was a topic about Tuya trvs which couldn't be controlled with Goggle Home.
Until now there seems to be no solution which is very disappointing!
Google said it's Tuyas fault and Tuya says it's Googles fault...
Fun Fact: With my Google Nest Hub 2 i'm able to control my TRVs via touch display. Everything is shown correctly while in Google Home i can't control anything. Slider is not available to chang etemperature.

Is Google still working on this topic? Don't think so because topic is years old, but i have to ask...

[jenniffert]

Hi ABi1969,

Thanks for posting in the community! I'm sorry to hear you're unable to control your Tuya TRVs from the Google Home app; however, you can still control them from your Google Nest Hub (2nd gen).

I know how important it is to have full functionality with your third-party devices. I appreciate you bringing this to our attention and contacting Tuya support. I realize this situation is frustrating, especially since other users have reported that Tuya TRVs have not been controllable via the app for over two years.

For this type of situation, I recommend trying the following troubleshooting steps:

• Ensure you have the latest version of the Google Home app and the native Tuya app.
• Try removing your Tuya device from the Google Home app and adding it back. For detailed instructions, you can refer to this article: Connect third-party smart home devices in the Google Home app.

If the issue persists after these steps, I deeply appreciate you sharing your feedback with us. This helps us improve our products, especially since this issue may be related to third-party integration.

Keep me posted.

Best regards,

Jenniffer

[ABi1969]

Hi and thanks for your respond!

I've tried your suggestions years before. There's an old thread from 2023 with exactly this problem.

https://www.googlenestcommunity.com/t5/Apps-Account/Tuya-Thermostat-can-not-be-set-and-shows-no-valu...

Thread was closed by Google but no solution was given.

It can't be a TUYA problem, because on Google Nest Hub everything works Like a charm.

Here's a photo where you can see:

https://drive.google.com/file/d/1kThXDShiP_q7h-Wr0Vd4FMwtrCOAdC9t/view?usp=drivesdk

Only problem is the Google Home app, there you can't control anything. 

Screenshot of same device as above:

https://drive.google.com/file/d/1xAlwuvitmzq6hIuV0GKhmd4pRIIkchOO/view?usp=drivesdk

[jenniffert]

Hi ABi1969,

Thanks for following up! I appreciate the detailed information and the community thread you shared where other users are experiencing this same issue. This is definitely not the experience we want you to have. To investigate further, I’d appreciate it if you could submit your feedback via the link provided above; this helps our engineering team directly identify and work on a fix for this integration in the Google Home app.

Keep me posted.

Best regards,

Jenniffer

[ABi1969]

Thanks for your answer.

I will submit feedback via your link and post here if there are some news about the topic. 

[ABi1969]

'til now nothing has changed...