I have a two gang wall switch that controlled two separate groups of lights in my kitchen ('Kitchen Spots' and 'Under Cab lights'). For the last year this has worked fine - I can ask my Nest Hub Max display to turn on one or the other switch, and routines I have set up are capable of operating the switches independantly.
Some time earlier this month this functionality failed, and now Google Home only sees one device, a single switch called 'Kitchen'. If I trigger this switch from the app, or verbally, both groups of lights activiate. There is no longer way of actuating them independantly from any Google or Nest device. The linked controling app Smart Things still allows independant control, but that doesn't really help.
Can anyone suggest how to proceed to restore the previous functionality?
Thanks for posting here in the Google Nest Community.
This is not the experience that we wanted you to have, let me help you out. A few things: what is the make of the smart switch? Were there any recent changes made before the issue started? What steps have you both taken so far?
You can both unlink and relink it then observe if this will make any difference. Check the steps below on how to do it.
Looking forward to your responses.
Hello my friend …. Nothing new has been done... It is the light switch, as it was disconnected and reconnected, but the same problem did not go away … and logged out and logged in again, and the problem still persists in Google Home…. Where only the main key appears, although the key is linked to 3 keys…. Dear Johnny, everything has been done as requested, and the problem still persists