cancel
Showing results for 
Search instead for 
Did you mean: 

Two-gang Smart Things wall switch not recognised as separate devices by Google Home app

Nine_thermidor
Community Member

I have a two gang wall switch that controlled two separate groups of lights in my kitchen ('Kitchen Spots' and 'Under Cab lights'). For the last year this has worked fine - I can ask my Nest Hub Max display to turn on one or the other switch, and routines I have set up are capable of operating the switches independantly.

Some time earlier this month this functionality failed, and now Google Home only sees one device, a single switch called 'Kitchen'. If I trigger this switch from the app, or verbally, both groups of lights activiate. There is no longer way of actuating them independantly from any Google or Nest device. The linked controling app Smart Things still allows independant control, but that doesn't really help. 

Can anyone suggest how to proceed to restore the previous functionality?

8 REPLIES 8

YAhmadi
Community Member

Me too...same problem

YAhmadi
Community Member

Why all this neglect... I still have a problem that has not been resolved... You are also a big company, how do you ignore customers?

YAhmadi
Community Member

There is ignoring by you of the problems that you mentioned, and the solution has not been completed.. Do you want customers to switch to Alexa…. So far the problem has not been resolved

Juni
Community Specialist
Community Specialist

Hi folks,

 

Thanks for posting here in the Google Nest Community.

 

This is not the experience that we wanted you to have, let me help you out. A few things: what is the make of the smart switch? Were there any recent changes made before the issue started?  What steps have you both taken so far?
 

You can both unlink and relink it then observe if this will make any difference. Check the steps below on how to do it. 

 

Unlink:

  1. Make sure the your mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
  2. Open the Google Home app .
  3. Tap account (your initial or profile picture).
  4. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon and then choose another account or Add another account .
  5. Select Assistant Settings and then Home Control.
  6. Under Linked services, tap the home automation partner and then Unlink account and then Unlink.

Relink:

  1.  
    Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
  2. Open the Google Home app .
  3. Tap account (the initial or your profile picture).
  4. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon and then choose another account or Add another account .
  5. Select Assistant Settings and then Home Control.
  6. Tap the Search box, type the name of the Home Automation partner then link the account.
    Note: If the home automation account is listed under Linked Services, tap “Reconnect account” then follow the on-screen instructions.

Looking forward to your responses.
 

Regards,

Juni

YAhmadi
Community Member

Hello my friend …. Nothing new has been done... It is the light switch, as it was disconnected and reconnected, but the same problem did not go away … and logged out and logged in again, and the problem still persists in Google Home…. Where only the main key appears, although the key is linked to 3 keys…. Dear Johnny, everything has been done as requested, and the problem still persists

Juni
Community Specialist
Community Specialist

Hi there,

 

Thanks for trying that. Sorry that you are still experiencing the issue.  What is the make of your switch? Did you try to contact the manufacturer about this and check further options with them?

 

Keep me posted.

 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi YAhmadi,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

 

Best,

Juni