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Blog Posts

The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 4022 Views
  • 0 replies
  • 5 kudos

File naming convention?

What is the file naming convention for the downloaded MP4s for event video clips downloaded from the Google Home app on Android? For example, the event was captured 5/25/2022 about 1247 PDT and the downloaded clip, on the smartphone, is named "164668...

JohnC1 by Community Member
  • 2340 Views
  • 10 replies
  • 3 kudos

Security

Hello.. How can you tell if another account has arrived at your home? 

Google home can't switch lights or control devices

Following recent updates, I can't control all my devices(Lights and plugs). I can control them through the app manually, but google assistant can't, thee response I get is : sorry, something went wrong.Using Pixel 5, android 12

Dali by Community Member
  • 3739 Views
  • 10 replies
  • 4 kudos

Google Home Mobile app responsive layout design bugs

On some mobile phones, there are some UI layout issues due to wrapping rules not executing properly. The first and last circle on a row are slightly cropped, leaving circles with a flat edge or missing segment. Squares with rounded corners are also p...

Screenshot_20220525-185257_Home.jpg
Sacha00Z by Community Member
  • 6768 Views
  • 36 replies
  • 2 kudos

My IPhone App is so slow it dosent play any video other than live

I tried to comment on this thread but it seems to be blocked? https://www.googlenestcommunity.com/t5/Apps-Account/Nest-app-on-Iphone-so-slow-that-can-t-be-used/m-p/50205/thread-id/3991 The original poster mentioned this issue last year, and still no ...

EricDG114 by Community Member
  • 785 Views
  • 3 replies
  • 0 kudos

Google Home Feed Not Loading

Hello Community - hope all is well. My Google Home App Feed (on iOS) is not loading. Keep getting the following error: "Unable to Load. There could be a connection issue" and then a Retry link. I can see my assistant history etc., so what connection ...

SCB by Community Member
  • 1646 Views
  • 9 replies
  • 0 kudos

can't sign into my Nest thermostat app

I am unable to sign in to my Nest account from my app. It states I have the wrong password. When I ask to reset the password, the information isn't sent to my account.

pearl4710 by Community Member
  • 651 Views
  • 3 replies
  • 0 kudos
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