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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 5605 Views
  • 0 replies
  • 7 kudos

How to remove my ex as owner of nest account?

I recently installed a nest door lock and discovered that my ex is the owner. I have read suggestions on factory resets and tried but no success. I went into the home app and created a new home but still no success. She keeps appearing as the owner. ...

Fpont by Community Member
  • 1882 Views
  • 7 replies
  • 0 kudos

Houses Have Disappeared from my Google Home account

I have three homes in Google Home, one connected to a Nest account. The two homes that are not connected to the Nest account disappeared yesterday and I can't figure out how to recover them.I started to create a new home and add back the devices, but...

jjmaxjj by Community Member
  • 6245 Views
  • 25 replies
  • 4 kudos

Migrated WRONG nest account to my google account. How can I fix?

I inadvertently logged into an old nest account I no longer use and allowed it to connect to my current Google account. I now need to remove that connection so I can connect my ACTIVE Nest account to my Google account. It obviously won't let me as it...

DWhitney by Community Member
  • 1138 Views
  • 3 replies
  • 0 kudos

Music Services Apps not appearing

I have the same issue as described in this topic, which seems to be closed. Is it ok to continue here, @Jeff ?Everything but the apple music streaming works fine. The only music services available are Spotify and youtube. I have a google Nest wifi me...

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Philips Hue with Google Hume

I have my Philips Hue account linked to Google Home. Google Home seems to ignore where I've set bulbs in my current Home (via Philips Hue App) and tries to keep placing them in a historical, deleted Home. Is there a way of doing a sort of "Factory Re...

Clarkus by Community Member
  • 1085 Views
  • 4 replies
  • 0 kudos

Home app TV controller

I have been using my phone though the home app as a controller for my linked TV. Just today, as I was watching tv it crabbed out and asked me to enter in the code displayed on my TV to link my device. I accidentally entered it in wrong! Whoops. Now I...

Resolved! Need assistance with assistant

I recently got a Samsung Galaxy watch 4 classic ice set up Google assistant and it's working fine my question is can I make the query answers come from my watch instead of my phone? Right now if I ask a question on my watch the answer comes out of my...

Swann cameras not streaming in hime app anymore

Hi,My cameras all used to stream to my phone and chrome casts in my tvs. Now they no longer do. They all show up in the app, and say connecting but don't. I have tried unlinking and relinking my swann account.Anyone else having this or solved it?Than...

Highside23 by Community Member
  • 4042 Views
  • 19 replies
  • 0 kudos
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