Unable to login to nest account with 2FA

[jrguay]

Hello.

I've had my nest account for several years with 2FA. I recently lost my cell phone number and was forced to change it. I can't get 2FA codes anymore and there is no way that I can see to change my phone number. This was the only 2FA method I had enabled in my account.

Is there a way to update that, or did I lose my nest account?

Thanks for any help,

Jose

[RXShorty]

Hi @jrguay

If it still is a Nest account and not a Google account they have the following support page.

This is probably not what you would like to hear:

1. Contact your phone or email service provider’s support for help regaining access to your phone number or email account. For instance, if you can’t remember your email account’s password, you should be able to reset the password on your email provider’s website and then access your email account to view the email we sent to you.
2. If you can’t regain access to your phone number or email after contacting their support, you’ll have to factory reset your Nest products, and then add them to a new account. Note: You’ll have to re-invite people to share access to your home in your new account, and you’ll lose any video history and device settings information.

So I am afraid you just lost access to your Nest account. 🙄

[jrguay]

Thanks, @RXShorty I thought that much.

While I hoped for more, I'm not surprised at all coming from Google. I just wasn't expecting such a mediocre 2FA implementation.

Thank you.

[janthadeus]

Hi jrguay,

Checking in — I hope you've got the answer you're looking for. Let me know if you have more questions in mind.

I appreciate the help, RXShorty.

Thanks,

JT

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[aatienza]

Hi everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

Thanks,

Archie