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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by Diamond Product Expert
  • 4813 Views
  • 0 replies
  • 7 kudos

Smarter Home device is always offline in Google Home

I have linked Smarter Home (by Kogan) to Google home. Device is visible in Google Home but always offline. Any ideas how to make device online? I have tried deleting it and re adding it, but no joy. I can control device from Smarter Home app.Thanks i...

Bearlady by Community Member
  • 338 Views
  • 0 replies
  • 0 kudos

Philips Hue lamp control via OK Google

I have a first generation Google Nest Hub and have been quite pleased how it has connected to the devices in my house. I recently purchased three Philips Hue smart lamps for my lounge and managed to connect them to my nest where they responded togeth...

JimK by Community Member
  • 378 Views
  • 0 replies
  • 0 kudos

Login 2 way

I’ve had an old phone number set up in my Nest account, using two-way authentication. I was logged out and try to log back in so I can adjust my thermostats, etc. When I enter the password it actually sent a two way notification to my old phone numbe...

Bmoya by Community Member
  • 295 Views
  • 0 replies
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New move with problems

We loved using Nest cameras, thermostat, and smoke detector, but when we moved I can’t get it to add the products listed above, can’t change the address, and scanning the QR code receives an error. I’d like to just reset and start from scratch and ca...

KJWes by Community Member
  • 864 Views
  • 3 replies
  • 0 kudos

iOS app not a reliable reflection of device status

OK, I have finished setting up the house. We have google mesh wifi, next cameras and door locks.My problem is the home app does not accurately reflect the status of devices. If I run the nest app, I can lock and unlock the door lock and the app updat...

Google Mest Mini 2nd Gen.

I don’t have a QR code or 8 digit code for my Google Nest mini? I threw the original box away & my Nest doesn’t have any attached QR code on it.Is it useless now?Will any Google Nest Mini code that I may find somewhere work for my Nest mini as well? ...

kourso by Community Member
  • 844 Views
  • 3 replies
  • 0 kudos

Google Home

Good Home History Gone! I didn't delete it. where can I find it?

Frank22 by Community Member
  • 329 Views
  • 0 replies
  • 0 kudos

Can't select youtube video list and cast to chromecast

I already set chromecast as livingRoom1 and nest hub 2 as livingroom21. Say "search xxx video"2. Select video and play in nest hub 23. Press cast. No chromecast name in the list If I set default tv is livingRoom11. Say "search xxx video"2. The video ...

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