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Nest thermostat

Sanccf
Community Member

My phone and thermostat are not connecting 

3 REPLIES 3

Ryan_G
Community Specialist
Community Specialist

Hi Sanccf,

 

Thanks for reaching out here in the community.

 

I'd like to check a couple of things to further isolate the issue. Are they connected to the same Wi-Fi network? You could try to restart your Wi-Fi router including your phone and thermostat. Were there any changes made? 

 

Let us know how it goes by replying to this thread.

 

Best regards,

Ryan

aatienza
Community Specialist
Community Specialist

Hey Sanccf,

 

I'd like to jump in here and check if you've seen Ryan's response. Let us know if you need more help by replying to this thread.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Sanccf,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.


Thanks,

Archie