Unable to remove old Honeywell thermostat from Google Home app

[ragonz13]

I have an old offline thermostat that was connected through third-party services still on my Google Home app after 2 years of not using. I’m unable to click Unlink from Honeywell because it is greyed out when I open the thermostat in the app. I would like to have this removed because it is cluttering up my Google Home app.

[moralesvicente]

Hi ragonz13, 

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to know you’re unable to remove an old Honeywell thermostat from the Google Home app. Don’t worry; it’s a pleasure to assist you. 

Regarding this situation, try to create a new home structure and move your devices by following the next steps:

1. Open the Google Home app.

2. Tap Settings and then Add +.

3. Select Home.

4. Follow the on-screen steps.

If you need more information about how to organize your devices, check out this article: Share a home and devices in the Google Home app. 

Let me know how it goes.

Best regards, 

Daniel

[mhjgroenen]

I have the same problem trying to remove a TV which I sold and therefor not available in the network anymore. By following your steps creating a second Home2 at the same home address, it still shows all devices including the not available TV. Did I miss some instructions?

[moralesvicente]

Hello mhjgroenen,

Thank you so much for keeping me updated. I appreciate that you have taken action by performing the troubleshooting steps above. To improve our service, would you mind sending us feedback? This information is important for us to offer a better experience. 

Best regards, 

Daniel