I bought used Google nest hub max from someone today. When i try to set this up it shows this error message "This nest hub max is connected another account or home".
I have done factory reset multiple times. But no use. please help.
I'm having the same problem I'm trying to sync into my account with the hub max as a 2nd owner. But it keeps saying the previous owner have to log out or delete their account first on this device before I can sync my account. And the previous owner is not responding to me. Please someone help us!!!
Thanks for taking time to look at it. My issue has been resolved. Previous owner called on google customer service and deleted his account from this device. It working perfectly now.
If it is still not working, the only thing you can do is call google and verify your identity with the account then ask them to remove the account from the device.
Thank you for the quick response. Unfortunately I called a little over a week ago and tried but there was no luck. Google Help filed a ticket ID to our senior tech regarding my case, but still no word.
Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further.
I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity.
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
