Voice Control via mini does not recognize smart switches

[James123456]

I recently installed 4 kasa smart switches.  They work flawlessly in the Google Home app.  However, when i use my voice command via my google mini, it keeps saying "it looks like those lights haven't been set up yet".  Please advise on how to trouble shoot this.

[GabrielaG]

Hi James123456,

Thanks for reaching out to the community. I am sorry that your mini does not recognize smart switches, but no need to worry; help is here.

I'd like to ask you a few questions in order to gather more information about the concern and find the best way to fix it.

• Is the speaker or display powered on?
• Is the speaker or display successfully set up on the WiFi network?
• Have you recently made any adjustments to your WiFi network, speaker, display, and/or home automation device setup?

Keep me posted so I can provide you with further assistance.

Regards,

Gabriela

[James123456]

The speaker is powered on. It is connected to the WiFi network, I have not made any adjustments to the WiFi network recently. 

[GabrielaG]

Hi James123456,

I’m sorry to hear that the inconvenience is still not resolved. I understand your frustration that your Google Mini does not recognize smart switches. I would be more than happy to help you; let's explore some troubleshooting options. 

• Remove the Switches from the Google Home app.
• Remove the speaker from the Google Home app.
• Restart your phone. 
• Create another home structure.
• Set up the speaker back in the app.
• Set up the switches back in the app.
• Verify if the home automation account shows up under Home Control within the Google Assistant settings. (From within the Google Home app: Tap Settings Google Assistant Home Control.) 
• Check if the home automation account is listed under Linked Services. If yes, tap “Reconnect account” then follow the on-screen instructions. If no, force close the Google Home app and try again.​

 I'll look forward to your response.

Regards,

Gabriela