Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

What is going on with the google nest issues? The app keeps saying the nest thermostat is offline.

Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Charles Murphy 

Intermittent wifi connection problems. The app shows offline but the thermostat shows connected. Google nest support blamed my internet provider. Comcast came out and found absolutely nothing wrong. Internet stability is perfect. This has to be a software issue caused by a recent update. I am so frustrated with this problem I am fixing to switch to Honeywell if customer support doesn't figure something out. I am irratated that my 200+ doller thermostat is not working.


Community Specialist
Community Specialist
Hi there Charles,
Thanks for reaching out. We're sorry to hear you're experiencing these issues. We're glad the connection is stable, but is there any chance there might be interference and the Thermostat itself could disconnect and reconnect to the network, thus appearing as offline in the app? Also, have you noticed a pattern?
Let me know so I can help you properly.
-From Andreea, Community Specialist.