Why does the app show my routers are offline, but when I look at the individually, they show connect

[Azarco]

Hey Jsheeley52,

Thanks for reaching and we're sorry for the trouble this may have caused you.

Try these steps:

• Reinstall your Google Home app.
• Reboot your network for 2 minutes by unplugging your router for 2-3 minutes.
• Try toggling the cloud services using these steps:

1. Open the Google Home app.
2. Tap Wi-Fi >  Settings.
3. Tap Privacy Settings.
4. Toggle Nest Wifi cloud services on or off, then tap Save.

If the issue persists, try using a different phone to see if you'll get the same result.

Best,

Alex

[Azarco]

Hey there,

It's me again. How's it going with your devices? Did the shared steps above help? 

Regards,

Alex

[Azarco]

Hello Jsheeley52,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Thanks,

Alex