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Wifi category disapear in google home app

Dmarquis
Community Member

 Hi have a nest router and 3 acces point. All work great since 2021. I use them into the google home app. 

This morning , i tried to creat a group on the wifi by the google home app, but i dont find the wifi in the app. The google home app inbox show that my daugter as remove the nest router and those 3 acces point. She dont know hoe she do that. So i tried to bring back the "wifi category" in the google home app. It dont work by restart the app , the devices , etc and by trying to add a device in google home app. The divices are not find by the app. I unistall abd reinstall google home app, restars all devices at multiple time , etc .. nothing happen. 

The wifi work great but i just dont have access to it in the google home app... 

How  can i do without a factory reaset ? 

 

Thanks !! 

1 Recommended Answer

Dmarquis
Community Member

I find , clearing cache and it work 

View Recommended Answer in original post

2 REPLIES 2

Dmarquis
Community Member

I find , clearing cache and it work 

kcruzgonzalez
Community Specialist
Community Specialist

Hello, Dmarquis 

 

Thanks for reaching out to our Nest Community. We are so happy to know that your situation with your Google Nest Router not appearing on the Google Home app is fixed.

We are glad to know that the situation where your Google Nest Router and your 3 access points did not appear in your Google Home app has been resolved. Thank you for sharing the tips on the things you did and how you managed to solve the situation. Let us know if you have more questions; do not hesitate to contact us again through the community.

 

Regards,

Kevin