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Wont give me the key to add account to new phone

Community Member

The settings on the NEST will not give me the key, and say this devise already connected to an account.  I just need to set up the thermostat to my new phone and it will not let me.  In addition I am the Primary on the account and the thermostat is not adjusting the heater properly, it is turning off/on at all kinds of different times and not staying consistent with the forced air.